Privacy Policy
Last Updated: December 2025
1. Introduction
Welcome to Satya Digital Print (SatyaDigitalPrint.In) – India's trusted partner for professional PVC Card Printing services. Your privacy is of utmost importance to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://satyadigitalprint.in or use our printing services.
2. Information We Collect
a) Information You Provide
When you place an order, register, or contact us, we may collect:
- Personal Information: Name, email address, phone number, billing address, and shipping address.
- Order Details: Type of PVC cards or documents (Aadhaar, PAN, Driving License, Voter ID, Passport Photos, Custom Designs, etc.), quantity, uploaded files, and payment status.
- Communication Data: Customer queries, support requests, feedback, and testimonials.
b) Information Collected Automatically
- Technical Data: IP address, browser type, operating system, device information, and session logs.
- Cookies & Tracking Technologies: Used for website performance, user experience personalization, and marketing optimization.
- Usage Analytics: Pages visited, time spent on site, and interaction patterns to improve our services.
c) Payment Information
All payments are processed securely through trusted third-party payment gateways like Razorpay, PhonePe, Google Pay, and UPI. We do not store sensitive payment details such as credit card numbers or CVV codes on our servers.
3. How We Use Your Information
We use the collected information for the following purposes:
- Order Processing & Fulfillment: To print, package, and deliver your PVC cards and documents across India.
- Customer Support: To respond to your inquiries, resolve issues, and provide after-sales assistance.
- Service Improvement: To analyze usage patterns and improve our digital printing services.
- Marketing Communications: To send promotional offers, discounts, and updates (only if you have opted in).
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Data Sharing & Disclosure
We respect your privacy and do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:
- Payment Processing Partners: For secure transaction processing (Razorpay, UPI providers).
- Delivery & Logistics Partners: To ship your orders to your specified address across India.
- Legal Obligations: When required by law enforcement, government authorities, or to protect our legal rights.
- Business Transfers: In case of merger, acquisition, or asset sale, your data may be transferred to the new entity.
5. Data Security & Protection
We implement industry-standard security measures to protect your data:
- SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
- Secure Payment Gateways: PCI-DSS compliant payment processing for all transactions.
- Access Control: Limited employee access to sensitive customer information on a need-to-know basis.
- Regular Security Audits: Periodic reviews to identify and address potential vulnerabilities.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience, remember your preferences, and provide personalized content. Types of cookies we use:
- Essential Cookies: Required for website functionality and order processing.
- Performance Cookies: Help us analyze website traffic and improve user experience.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
You can disable cookies in your browser settings, but this may affect website functionality.
7. Your Rights & Choices
As a user of Satya Digital Print, you have the following rights:
- Access Your Data: Request a copy of the personal information we hold about you.
- Update or Correct: Modify your account details, address, or contact information anytime.
- Request Deletion: Ask us to delete your account and associated data (subject to legal obligations).
- Opt-Out of Marketing: Unsubscribe from promotional emails by clicking the unsubscribe link.
- Withdraw Consent: If you have provided consent for data processing, you may withdraw it at any time.
To exercise these rights, contact us at satyadigitalprint.in@gmail.com.
8. Refund, Replacement & Cancellation Policy
Please review our policies carefully:
- Refunds: Provided only in case of defective, misprinted, or damaged PVC cards upon delivery.
- Replacements: Free replacement for printing errors made by us. Customer upload errors are not eligible.
- Cancellations: Orders can be cancelled before processing begins. Once printing starts, cancellation is not possible.
- Non-Refundable Cases: Wrong file uploads, customer delays, or issues beyond our control (e.g., courier delays).
9. Age Restrictions
Our services are intended for individuals aged 18 years or older. If you are under 18, you may use our services only under parental or guardian supervision. We do not knowingly collect personal information from minors without consent.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.
11. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymize your information.
12. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or business operations. The latest version will always be available on our website with the "Last Updated" date at the top. We encourage you to review this policy regularly.
13. Contact Us
By using SatyaDigitalPrint.In, you acknowledge that you have read, understood, and agree to this Privacy Policy.